Frequently asked questions
Explore the FAQs to ensure you're well-prepared to embark on your furniture journey with us.
When you book with LoftBox you save the environment, and we save you time & money in three easy steps.
We drop off a neatly stacked set of sturdy, lightweight moving crates right at your door. No setup, no tape, and no unnecessary waste—just unpack and start packing
You fill up the crates, snap the lids shut, and move to your new place with ease. Designed to stack securely, they make moving and storage a breeze. Plus, we provide a dolly to simplify the process.
Once you're all moved in, we’ll come back to collect the empty crates. No leftover mess, no piles of cardboard—just a smooth transition into your new home.
Explore the FAQs to ensure you're well-prepared to embark on your furniture journey with us.
No, we are not movers. We rent out reusable, stackable, and more durable moving boxes called LoftBox Moving Totes. Our goal is to reduce waste by minimizing the use of disposable cardboard boxes while also making packing and moving more convenient—no need to find, assemble, or discard boxes.
Simply choose the number of boxes you need based on your home size and reserve them online. We’ll deliver the crates to your current home and pick them up from your new home after your move.
We currently serve customers moving within within the following zip codes:
75001 – Addison
75006 – Carrollton
75007 – Carrollton
75010 – Carrollton, The Colony
75013 – Allen
75019 – Coppell
75022 – Flower Mound
75023 – Plano
75024 – Plano
75025 – Plano
75026 – Plano
75028 – Flower Mound
75033 – Frisco
75034 – Frisco
75035 – Frisco
75036 – Frisco (West Frisco/Little Elm)
75038 – Irving (Las Colinas)
75039 – Irving (Las Colinas)
75040 – Garland
75041 – Garland
75042 – Garland
75044 – Garland
75048 – Sachse
75056 – The Colony
75057 – Lewisville
75060 – Irving
75061 – Irving
75062 – Irving
75063 – Irving (Valley Ranch)
75065 – Lake Dallas
75067 – Lewisville
75068 – Little Elm
75069 – McKinney
75070 – McKinney
75072 – McKinney
75074 – Plano
75075 – Plano
75077 – Highland Village
75080 – Richardson
75081 – Richardson
75082 – Richardson
75086 – Plano
75093 – Plano
75094 – Murphy
75098 – Wylie
75132 – Fate
75201 – Dallas (Downtown, Uptown)
75202 – Dallas (Downtown)
75203 – Dallas (Oak Cliff)
75204 – Dallas (Uptown, West Village)
75205 – Highland Park
75206 – Dallas (Knox-Henderson, Lower Greenville)
75207 – Dallas (Design District)
75208 – Dallas (Bishop Arts, North Oak Cliff)
75209 – Dallas (Bluffview)
75210 – Dallas (Fair Park)
75212 – Dallas (West Dallas)
75214 – Dallas (Lakewood)
75215 – Dallas (South Dallas)
75218 – Dallas (Casa Linda, White Rock Lake)
75219 – Dallas (Oak Lawn, Turtle Creek)
75220 – Dallas (Northwest Dallas)
75223 – Dallas (Old East Dallas)
75225 – Dallas (University Park)
75226 – Dallas (Deep Ellum)
75227 – Dallas (Pleasant Grove)
75228 – Dallas (East Dallas, White Rock)
75229 – Dallas (North Dallas)
75230 – Dallas (Preston Hollow)
75231 – Dallas (Vickery Meadow)
75234 – Farmers Branch
75235 – Dallas (Love Field, Medical District)
75238 – Dallas (Lake Highlands)
75240 – Dallas (North Dallas)
75243 – Dallas (Lake Highlands, Hamilton Park)
75244 – Dallas (North Dallas)
75246 – Dallas (Baylor University Medical Center)
75247 – Dallas (Medical District, Industrial Area)
75248 – Dallas (Far North Dallas)
75251 – Dallas (Prestonwood)
75252 – Dallas (Far North Dallas)
75254 – Dallas (Addison, North Dallas)
75261 – DFW Airport
75287 – Dallas (North Dallas, Carrollton)
75390 – Dallas (UT Southwestern Medical Center)
76034 – Colleyville
76039 – Euless
76051 – Grapevine
76092 – Southlake
76155 – Fort Worth (Near DFW Airport)
76201 – Denton
76205 – Denton
76207 – Denton
76208 – Denton
76209 – Denton
76210 – Denton
76226 – Argyle
Our crates measure 27" long x 17" wide x 12" tall—spacious enough to hold more than a standard cardboard box while remaining easy to stack and carry.
You can rent our crates for 1, 2, or 3 weeks. Our most popular option is the 2-week rental, which gives you one week to pack before your move and another week to unpack and settle in.
Our bundles are based on home size:
We deliver between:
We also pick up the crates during these hours on your scheduled return date. If these times don’t work for you, let us know during checkout, and we’ll do our best to accommodate. You’ll receive a confirmation email when you book, a reminder email two days before delivery, and a call or text when we’re on the way.
Yes, someone must be present to receive and return the crates.
Absolutely! We thoroughly clean and disinfect each crate after every rental.
No, we handle the cleaning! However, if there’s a large spill, we kindly ask that you wipe it down before returning it.
Our crates are designed to withstand moving, but if one is damaged beyond use, a $25 replacement fee applies.
Yes, but please cancel at least 5 business days in advance for a full refund. Cancellations made less than 5 business days before delivery are non-refundable.
No, please do not write directly on the crates. Use the provided label inserts and cards or painter’s tape to label your boxes. A $25 fee applies for crates marked with permanent markers.
Yes! If you'd like to keep them, we charge $25 per crate.
Yes, there is a one-time $20 delivery and pickup fee, already included in your package price.