Frequently asked questions
Explore the FAQs to ensure you're well-prepared to embark on your furniture journey with us.
When you book with Reboxable you save the environment, and we save you time & money in three easy steps.
We drop off a neatly stacked set of sturdy, lightweight moving crates right at your door. No setup, no tape, and no unnecessary waste—just unpack and start packing
You fill up the crates, snap the lids shut, and move to your new place with ease. Designed to stack securely, they make moving and storage a breeze. Plus, we provide a dolly to simplify the process.
Once you're all moved in, we’ll come back to collect the empty crates. No leftover mess, no piles of cardboard—just a smooth transition into your new home.
Explore the FAQs to ensure you're well-prepared to embark on your furniture journey with us.
No, we are not movers. We rent out reusable, stackable, and more durable moving boxes called Reboxable Moving Totes. Our goal is to reduce waste by minimizing the use of disposable cardboard boxes while also making packing and moving more convenient—no need to find, assemble, or discard boxes.
Simply choose the number of boxes you need based on your home size and reserve them online. We’ll deliver the crates to your current home and pick them up from your new home after your move.
We currently serve customers moving within Frisco and Dallas (from one Frisco or Dallas zip code to another).
Our crates measure 27" long x 17" wide x 12" tall—spacious enough to hold more than a standard cardboard box while remaining easy to stack and carry.
You can rent our crates for 1, 2, or 3 weeks. Our most popular option is the 2-week rental, which gives you one week to pack before your move and another week to unpack and settle in.
Our bundles are based on home size:
We deliver between:
We also pick up the crates during these hours on your scheduled return date. If these times don’t work for you, let us know during checkout, and we’ll do our best to accommodate. You’ll receive a confirmation email when you book, a reminder email two days before delivery, and a call or text when we’re on the way.
Yes, someone must be present to receive and return the crates.
Absolutely! We thoroughly clean and disinfect each crate after every rental.
No, we handle the cleaning! However, if there’s a large spill, we kindly ask that you wipe it down before returning it.
Our crates are designed to withstand moving, but if one is damaged beyond use, a $25 replacement fee applies.
Yes, but please cancel at least 5 business days in advance for a full refund. Cancellations made less than 5 business days before delivery are non-refundable.
No, please do not write directly on the crates. Use the provided label inserts and cards or painter’s tape to label your boxes. A $25 fee applies for crates marked with permanent markers.
Yes! If you'd like to keep them, we charge $25 per crate.
Yes, there is a one-time $20 delivery and pickup fee, already included in your package price.